Paytell Complaint - Getting ripped off by Paytell's services
I was wondering if the answering machine is an instant billing for Paytell from inmates if the person being tried to reach does NOT answer.
If so then they should warn us about this, that is cruel and may be filed against. I cannot reach the office for Paytell... please anybody that knows any information.
The number I have been trying is: 1-800-729-8355
We apologize for the confusion you have experienced with receiving calls from our company. We just starting monitoring this website and received your complaint. In the future we will be monitoring these complaints daily.
PAY-TEL only bills calls that have been "positively accepted" by the called party. This means that when you receive a call from a confinement facility, you will first hear a recorded announcement explaining that the call is from a confinement facility and the caller's name. If you wish to speak to the caller you must "positively accept" the call by pressing the number three (3) on the keypad of your touch-tone phone. When you accept a collect call you are agreeing to pay the charges for the call. Under no circumstances will a bill be generated by a call to an answering machine.
In the future, if you have concerns, you can email a CSR supervisor at CSR@paytel.com and you will get a response the same day.