Company Response on 4/15/2008:
We apologize for the confusion you have experienced with receiving calls from our company. We just starting monitoring this website and received your complaint. In the future we will be monitoring these complaints daily.
PAY-TEL only bills calls that have been "positively accepted" by the called party. This means that when you receive a call from a confinement facility, you will first hear a recorded announcement explaining that the call is from a confinement facility and the caller's name. If you wish to speak to the caller you must "positively accept" the call by pressing the number three (3) on the keypad of your touch-tone phone. When you accept a collect call you are agreeing to pay the charges for the call. Under no circumstances will a bill be generated by a call to an answering machine.
In the future, if you have concerns, you can email a CSR supervisor at CSR@paytel.com and you will get a response the same day.