US Airways Informative - Can't find anyone to help with lost baggage
SALT LAKE CITY, UTAH -- I flew on a trip from Phoenix to Salt Lake City and when I got to SLC I waited for my baggage but it never showed up (at SLC International Airport). After 1 hour I went over to baggage claim and met a couple of other people who were trying to contact US Airways too but there wasn't a baggage claims rep at the desk. A bag claims rep from another airline started to assist us in paging the US Airways claims rep and suggested we contact the person in charge of checking in baggage. Nobody from US Airways was there to check in baggage either! I left SLC international at 11 PM but left a note that my baggage was missing at the claims desk.
When I arrived in Ogden there was a message from US Airways on my phone telling me that my bag arrived on an earlier flight and was right next to her desk where I left the note (I don't recall it being there when I left at 11 PM). Since the baggage wasn't lost I had to drive back to SLC (approx 40 miles) to pick up my baggage. I realize I should have looked more closely at the baggage in front of her desk but it would have helped if a baggage claims rep was there to tell me that my baggage may have arrived on an earlier flight and may be in front of the baggage claims desk. When I got home, some of the items in my bag were damaged.
That was the first and last time I will fly US Airways.
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