Moving Vanlines Informative - Very Unhappy With Service
TAMPA, FLORIDA -- First of all we didn't hire moving Vanlines, another moving company sucontracted them to do our move. They showed up at 4:30 on a Friday evening to move us. My husband (who has a bad back and myself had to help them carry our things to the truck. Prior to the move we had been issued a check off list in order to determine the quote. They refused to move half of the items on that list. And told us that they would move no boxes. They both had strong russian accents so comunication was quite awkward but I could tell that they were frustrated and really did not want to move us at all. When they found out that we were moving to a second level apt. Things got progressivly worse. They only worked two of the three hours that we were charge for and threatened to leave our things laying in the parking lot if our time ran out. I didn;t understand this time constaint problem because as I said we were shorted and hour. They were harsh, rude, arrogant andhostile and when they left they had the audassity to ask for a tip, I had to rent a u-haul truck the next day incurred more expense. And get this They were one of the original companys that contacted us via email in hopes of getting the job, They called me two weeks after the move to discuss why we chose the other company over them I told them (not realizing at this point who they were) all about our nightmare.
The salesman figured out what has happened while still on the phone with me and started making excuses for them I however didn't realize until I hung up what had just transpired. But rather than ownning up and offering some kind of restoration or at least re=embursment for the hour that we were obviously cheated out of He couldn;t get off of the phone fast enough. Which is ok my beef is with the company that we originally hired who seems to be making restitution. They however have taken Moving Vanlines off of their subcontact list and have advised their sister moving companies who are worldwide to do the same. I am however going to report them to the BBB and Consumer Protection Agency. Companies like these with reviews like these don't stay in business long.
Signed unmoved by the whole experience