J.B. Robinson Jewelers Complaint - Botched Repair
WESTLAND, MICHIGAN -- On January 12, I presented my Wittnauer TTC for repair. I was told I would get an estimate in 10 days. After two weeks I called to check the status of my estimate and was told they would call in a couple of days. After the third week had gone by I called again and was told someone would return my call that day. I waited three hours and paid the store a visit. Needless to say I was steamed and upon my entry I demanded to get the name and location of the repair facility. They notified mall security instead. I calmed down and let them do a song and dance about allowing them to resolve the issue.
This was a Sunday so they asked me to wait to hear from them no later than Tuesday. The following Friday I received a call from them saying the watch was ready and the repair was $170. I went in to retrieve my item and immediately noticed that the sweeping second hand was missing. I asked the manager what happened. He smiled, took my watch, moved the crown (to actuate the hands) and handed it back to me. I was getting heated again, but gave in to restraint and asked him for the detailed invoice that described the repair. He gave me a white piece of paper with "$170.00" written on it and began to ring it up. I sent their customer service an email early this morning and I await the bull---- to follow.
I wish I would've read about them before my ordeal. Please share my pain and boycott this chain. If they follow up and rectify this situation I will repost. Judging from their rating I doubt that you will see anything positive from me or anyone else.