Holiday Inn Complaint - Worst Trip Ever
CHARLESTON, SOUTH CAROLINA -- I have had the worst experience EVER at the Holiday Inn Riverview in Charleston, South Carolina. I planned a nice getaway for my Mother, Sister and Girlfriend. I booked this through ONE SOURCE TRAVEL, thinking this looks like a Nice Place, well not so much. First we showed up and the room was not ready so to waist time we decided to go Downtown, they offered the Shuttle Service well an hour later when it finally showed up we went downtown. We called to have the Shuttle come get up and once again the Shuttle was an hour late. When I called the second time to check on the shuttle and was assured that they were going to arrive any minute, I assured them I could make other arrangements and they said Oh No, they will be there any minute, well they only showed up an hour later to tell us they were full and would be back to get us. I did make other arrangements with a local cab service, this was the best decision I could have made.
When we arrived back at the Hotel I needed to express my discontent, I unfortunately wasted both my breath and my intelligence on a horribly sloppy young man with absolutely NO CUSTOMER SERVICE SKILLS AT ALL. He was extremely RUDE, UNPROFESSIONAL and COMPLETELY INAPPROPRIATE desk clerk who identified himself as THE MANAGER ONSITE. I will be looking into this allegation and if true HOLIDAY INN CORPORATION HAS LOST ALL GOOD JUDGEMENT. He insulted me, ignored my complaint and dismissed me. Now the room was dirty, trash was not emptied and road noise was very disheartening.
This was Absolutely the WORST travel experience I have ever had, I do travel for pleasure 6-8 times per year so I have a small amount of experience. I would NOT RECOMMEND THIS PROPERTY TO ANYONE. Fellow pleasure travelers beware…. The young man who was so incredibly UNPROFESSIONAL and TERRIBLY SLOPPY his name was JAMAL.
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