Whirlpool/Lowes Complaint - Lowes Poor Service
LA PALMA, CALIFORNIA -- Purchase 3 years ago Whirlpool washer top of line top loader and Lowes extended warranty. Don't every be conned by Lowes snake oil policy of if we can't
fix it in 3 visits we will replace it at no charge no if ands or buts, what it means is they will review the repair but only replace if they want to and only give store credit. Machine will not stop filling and has flooded house at least 7 times, carpet and flooring ruined after 5 repair visits, Lowes comment, we don't pay for damage even if our repair is faulty. I have not had a washer since before Christmas and it is a household of 6. Lowes keeps saying they understand but do nothing, they farm out the repair work and get amnesia when you mention their printed plain to read warranty.
update: called lowes one more time and was told that they still would not replace machine that 5 different repairmen could not figure out how to fix and could they try again, after 5 days off work for worthless repair tries I said no and do not come back I was going to buy another washer and not from them, in fact since I am only 1/2 block from their store at my business the washer would be in front of my plant with lemons pained on it and I was seeking other ways to get my money refunded. the next day they called and offered to refund my purchase price, I accepted and want to get this bad taste out of my mouth and move on.
Don't be fooled, they are a good store unless you expect them to honor their written word. Today I am going to purchase a new washer from another company and hope they are better than Lowes, they could not be much worse.