Jeld-Wen Complaint - Mis-leading packaging, poor quality
I purchased two (2) Jeld-Wen 24”, six panel (3 per door), bi-fold doors from Home Depot.
The Jeld-Wen doors I purchased were not only poorly made and inferior in quality by every measure, they were misleading in that the interior side of the doors were not paneled or sculpted in anyway. They were nothing more than a blank piece of composite wood.
Next came the simple instructions which the packaging claimed were inside. These were nothing more than some printing on the outside of the bag of parts. Step 1 said to “insert” the top and bottom pivots into the pre-drilled holes. However, they did not fit. I expected them to be snug and require tapping to seat them. The first two at the top of the door went fine. When I tapped the bottom pivot in, the entire bottom of the door collapsed between the thin composite sides of the hollow door. I could not get the pivot out with removing the entire bottom portion of the door which was not difficult as it had only been glued in and poorly at that. That’s when I realized the bottom of the door which holds the pivot and carries almost the entire weight of the door was not wood at all but only compressed hardboard. I managed to remove the pivot but now had to drill the hole so it would fit. I also had to re-glue the bottom of the door in place and re-enforce it with screws so it would hold the door
I had to pre-drill the holes on the second door so all the pivots would fit properly.
Next came the knobs. I drilled the holes in the hollow door for the knob only to find the screws did not fit in the knobs. I had to drill open the knob for the screws to fit.
In the end the Jeld-Wen bi-fold doors are only slightly better than a cardboard cover. With misleading packaging, panels only on one side (a fact which is completely omitted from all written material for the doors both on the inside and the outside of the box) poorly designed, poorly constructed, poorly packaged with parts that don’t fit, Jeld-Wen is the worst door product I have ever had the misfortune of purchasing.