HSBC Bank Ltd. Complaint - Fake Transactions charged
NEW DELHI, FLORIDA -- This is to inform you that I [name removed] is holding a credit card with account Number [removed] in my name of your bank with this I have been also issued a add on card in the name of [name removed] . Both the cards are now blocked from 10th December, 2007.
In the January, 2008’s monthly statement which I had received after repetitive request to your customer care officers, I saw that 4 transactions shown in the statement have not been done by me or the add on card holder. These 4 transactions have wrongly been credited to my account . The transactions I am talking about are as follows:
S no Transaction date Posting Date Details Amount
1. December 01, 2007 December 03, 2007 ClearTrip Travel Services , Mumbai Rs. 6830
2. December 01, 2007 December 03, 2007 ClearTrip Travel Services , Mumbai Rs. 5726
3. December 01, 2007 December 03, 2007 ClearTrip Travel Services , Mumbai Rs. 8222
5. December 02, 2007 December 04, 2007 Yatra Online(P) Ltd Rs.7223.25
Again to reconfirm that I [name removed] has not carried out the above mentioned transactions via my card having account number [removed] . Please revert back the unnecessary amount totaling to Rs. 28001.25 .
Please note I have already made complete payments for all the valid transactions done by me as guided by your customer care Officer. Amount of Rs 800 was paid on 1st January, 2008 which is being reflecting in my account .
All the Balance amount left to paid according to you is under dispute. I am not going to make any further payments for the balance amount which is Rs. 28001.25 which is under dispute and which is for the transactions which I have never done. This has been confirmed from the merchant who has billed the amount.
Please note these transactions were for some air tickets booked via the mentioned travel portals. You can also confirm that there air travel were not done by me, any of my known persons. I had even requested the travel portals to cancel those tickets, but they said that this payment has already been cleared may be by mistake by your Banker which is HSBC in my case.
If these transactions are result of some cyber crime or fraudulent mal practice, then this could have been stopped very easily if you people had taken some action like investigating the issue a bit early or at least after I had informed the bank about this on 9th December, 2007 vis phone to your customer care officer.
Email Id is : email@example.com
You can check my credit history that I have always made the payments on time, so please check the transactions and revert back the amount as soon as possible.
Thanking you in anticipation,
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