Holiday Inn Complaint - Hotel Stay - Quality Of Service
COCOA BEACH, FLORIDA -- Me and my family stayed at hotel 2/15/08. The reservations were booked online through site. Upon check-in staff wasn't helpful or accommodating, inexperienced. The pictures on site do not match what we received. The costs in relation to room was deplorable. Beds were too small. It smelled of smoke, linens were stained including the blankets and comforter. The ac unit did work but around it was not sealed properly. The furniture in the room was nasty and disgusting ie..nightstand, desk/chair and dresser. The only chair had some white stains on it, you be the judge as to what they were?? The drawers smelled horrible and were unclean. The carpet was stained beyond belief, old and moldy/musty.
Ceiling/walls were stained. Sprinklers were just cut and put in. The bathroom vent did not work, bad paint job and stained. Ceiling had been repaired previously from water problems. Grout in the tub/shower needed redoing. Plumbing had rust around them. The sink basin wasn't cleaned properly neither was the fridge. No GFI outlets. Ice machines nearby out of order. The pool, sauna and restaurants were decent. Kid pool has big blue metal posts @ end of slides, should have better protection on them. Heated pool wasn't that heated.
Housekeepers not well versed in English. Didn't hang ticket on door for services, yet just after showering about to dress housekeeper was opening room door to come in, immediately blocked and stated not today. Toiletry items 1 oz sizes. Coffee pot/tray was in the bathroom on the sink not too sanitary. Its as if they care more about the outside appearance than the inside. On-site parking was ok. The hotel needs major inside updating/remodeling.
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