Lowe's Informative - Kitchen Countertop - Lowes
NEWNAN, GEORGIA -- My wife and I went to Lowe's in Newnan, GA. and located the countertop we wanted...over $2,000.00 for the install. We paid the $35.00 for the install measurements and received a call a couple of days later to arrange an appointment. We were contacted by the installer that subs to Lowes. The lady arranging the appointment was very rude and said they would only come out between 8:00 AM adn 5:00 PM. We explained we both worked and would like to have someone come out in the evening or on a weekend. She would not even consider it; "...they had lives too..." I then called Lowe's and spoke to a manager. He could have cared less and told us to pick a different product or suffer. He even started telling me about all his problems having items delivered and I would just have to just take time off of work...he had no intention of doing anything about it or offer assistance.
Bottome line: I hope this is a local problem, but Lowe's had better wake up. They are not hungry right now, but that is about to change with the housing industry in a down swing. Most familys work and can't afford to sit around all day and wait for a vendor may or may not show up.
Other vendors in the area I work with are more than happy to come out in the evenings to get the business...especially $2,000.00 worth of business.