Target Complaint - Return Policy - Gift From Wedding Registry
33813, FLORIDA -- Another strike against Target; Out of some 50 items included on a gift registry at Target, 3 items needed to be returned. One, Kitchen Aid accessory rack, was uneventful because we had the gift receipt. The next item was a 2-3 man tent which my sister had purchased for us. We took it camping and discovered it was obviously used (there was dirt throughout and an old makeup brush) and one of the tent frame posts was missing. I hate to return things and would've probably kept the tent if it hadn't been missing an important part. At one Target, without a gift receipt, though the item was on our registry, we couldn't return the tent. A manager did finally offer to replace the tent with one from their shelves (thanks Jeff @ Lakeland South Store) but he was unable to help us with the last item. We had received a duplicate Salad Spinner, a really cool salad rinsing/mixing tool.
We had no use for two but didn't have a gift receipt with this one to return. The item is about $32 and so exceeds the $20 limit we were informed prevents them from issuing even a store credit (that's all we were asking for). The manager at least appeared to try and help us but in the end appeared powerless to resolve the issue and could only give us a number to call for possibly some sort of override from corporate or something. I spent some time on the phone and explained the situation but was only given the same response: you need a receipt of some sort or the purchasing info. This is from a wedding gift registry! I can re-gift this to someone else or return it to a store with a more reasonable policy but why do I feel as if I've done something wrong? The only thing I can determine that I did wrong was to create a registry with Target - I personally will never make this mistake again... nor will I buy merchandise for myself or others through this establishment.
I know business and if I may quote Albert Schindler who wrote 5 Secrets of Good Customer Service: "Remember, no amount of advertising can repair the damage done by failing to properly address a customer’s concern. Even more damaging to a small business is the “silent complainer.” That’s the customer who simply walks out of your shop without saying a word, and you never see him again. These silent complainers have friends. And their friends have friends." - Correct you are Mr. Schindler. I refer friends and I warn friends. So for those of you putting together gift registries (Baby shower, wedding, etc), I recommend avoiding headaches and avoiding the "convenience" of Target.