IHOP Complaint - Manager response says a lot about representing IHOP
DECATUR, ILLINOIS -- It was Sunday Feb 17th-08. I took my family of 5 to IHOP for pancakes in Decatur IL. As the waitress took our order and she left to go back to behind the counter. She did a great job bringing drinks for the children and then it went down hill. Wife and I was waiting patiently for our kids pancakes. As the morning started to become to afternoon. The table next asked us where is your food? We came well after you and you still do not have your food. I stood up and looked over behind the counter where the cooks looked dumbfounded on what was going on. There is 6 cooks and one manager trying to keep things afloat. Arguing so customer can hear. I heard from one of the cooks I lost a meal ticket.
By then I also saw sausages and bacon thrown onto the 8-10 plates with fingers from the cooks right off from the grill, one after the other. It looked like standard practice from my eyes as each of them were thrown or better words tossing food right from the grill on all the plates. By this time a manager came out and asked if everything is ok. I told the manager I think someone forgot us. The waitress came back to the table and said someone in the back lost your receipt and asked us what was on our order after sitting there 45 min. So by now I wanted to speak to the manager the big guy came back out to see me and I asked what is process for retrieving meal tickets to his cooks. He said he gets the receipts printed off from the printer but ran out of paper. Additionally, I asked is it standard practice for cooks to use their fingers when touching bacon and sausage food " his response is all of my cooks hands are clean".
I returned with how often does he walk behind them to the bathroom. So having this kind of manager will not only close your facility down, I would request a health inspector to come have coffee or bettter yet have some bacon served up with five clean fingers. We will never go to IHOP again. I will travel 1 hr to go eat at pancake house in Champaign. Please note it is cheaper to buy utinsles then loose customers.
Hopefully your district manager will do the right thing, I know I did. It seems that IHOP have taken a back seat in customer service when they hired this manager in Decatur,IL on Pershing rd.