Spirit Airlines Complaint - Total Negligence
ST MARTIN FWI -- My wife and 2 children took a Spirit Airline flight from St Marten to Boston via Fort Lauderdale, on Saturday, after a delay of 2 hours they finally arrived in Boston at 1.30 in the morning to find the bag was lost. Coming from the Caribbean the children (4&5) only had light weight clothes on and it was snowing there. The late hour meant no shops open and of course my wifes mobile was in the pocket of the checked bag so no communication.. There was no staff at the airport. My wife then had to travel to Canada after spending 45 minutes digging the car out of snow with everyone in thin clothes. During the night whilst driving unfortunately her period started and of course no toiletries, no clean clothes due to the lost bag. We have been trying since then to contact Spirit and like everyone else you cant get through.
I have had enough of what I would call theft and ineptitude. I can only think the next step is to contact an attorney and get them to deal with it. What an airline, I pity any future unaware passengers who inadvertently chose t fly Spirit (Chaos) airlines.
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