Comcast Corporation Complaint - Billing Error!! - Transferring cable from apartment to new home
JACKSONVILLE, FLORIDA -- I moved from an apartment to my new home in November 2007. I called Comcast a week before I was due to move to schedule an appt. The gentleman on the phone told me there would be a $24.95 transfer fee...no problem. The tech comes to my home as scheduled and proceeds to talk on his cell phone about college football the entire time he is installing my cable. Kind of rude I thought but no big deal. He finishes installing my cable and has me sign the work order (which stated they would bill my account the transfer fee of $24.95..again, no problem. The problem you ask...I received my bill the next month and was astounded to see it was almost $200! As I am reviewing my bill I notice two charges for "wall fish" each in the amount of almost $27. I see some other charges that don't look right so I call Comcast.
The gentleman tells me he needs to put in a request to research my work order. He tells me to wait a week and someone from Comcast will get back to me. After a week and no phone call I call Comcast and speak to a woman who transfers me to another gentleman. This gentleman tells me they are still reviewing my work order and need more time. He said he would get back to me. He NEVER calls me back. I call Comcast yet a third time PISSED off speaking to yet another employee who transfers me to one of the two gentleman I spoke with before. He wasn't "avail" so I left a message. I received no return phone call (go figure). I find the number to the corporate office (which you can find through the google website) and call them.
I spoke with a woman who I think said she was an admin assistant. I explain to her in great detail my billing issue and she assures me someone from the corporate office will get back to me either that evening (around 430pm) or the next morning....NO LATER. I wait until 12 noon the next day and proceed to call the corporate office back seeing as though they once again dropped the ball and didn't call me back. May I add that we are now in the month of January 2008 and this happened in November 2007. I get this extremely nice and patient woman on the phone (I don't remember her name) and proceed to once again tell her my billing issue. She immediately takes my transfer fee, late fees and all other fees pertaining to my transfer off my bill. I FINALLY HIT THE JACKPOT! It only took 2 months and about 5-6 people before I got my issue resolved. Comcast has the worst customer service EVER....with the exception of the woman who credited my account. I think a trained monkey would do a better job!!!
My adivce to all who read this is to CHECK YOUR STATEMENTS!!!!!