Target VISA Complaint - Target VISA lost a great customer
I have had a Target VISA for 3 years now. I used it frequently, usually averaging about $2200/month, which I paid off every month in full. Imagine my surprise when I went to use the card to pay for dinner and it was declined. As soon as I got to the car, I called the customer service line to see what the problem was. I was told that because my minimum payment of $25 had not been received 3 days prior, the card had been put on hold. I explained that I use my bank bill pay to pay my bills and it was possible the check was delayed somewhere in the mail. Sorry, I was told, this was an automated procedure they had no control over.
I asked the CS rep to look at my payment history to verify I always paid in full and on time, which he did (with the exception of one late payment in three years). I explained how mortified and embarrassed I was to have my credit card declined and I could not believe that my card was being frozen because my payment was 3 days late. I asked why I hadn't been notified with at least a courtesy phone call of this incredibly strict policy. He stated I was called earlier that day--I asked him to confirm the phone number and time. Turns out I was called 20 minutes earlier on my home machine (no message was left on our machine).
I was so outraged and disappointed with this terrible policy, that I asked to cancel my account on the spot. At first the CS rep tried to charge me the $15 fee (to pay via check over the phone), but his supervisor stepped in and waived the fee, late fee and finance fees. The supervisor was very courteous and understanding and said he has been experiencing more than a few of these situation--he claimed he had brought it up to his manager, but to no avail.
Even though I pay in full every month, I will not take the chance that my card will be frozen/declined if my payment is delayed/lost in the mail.
Target VISA needs to rethink their policy. They have just lost a once-loyal card holder, with a near-perfect credit score. I would caution other cardholders to reconsider. The reason I signed up for this card in the first place was because of the 10% coupons. Honestly, it's not worth it to me after this terrible experience. I would rather pay full price and use my United VISA instead.
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