Amazon.com Complaint - Absurd difficulty - Any_Book order
First, I'm SO glad to have found this website since I feel like I'm about to explode! I don't know why it's taken me so long, but this was the last straw! I have tried several times in the past to order used books through Amazon's vendors. EVERY SINGLE TIME, the day after the order is placed, I get an email from Amazon telling me my credit card was denied and the order will be cancelled. Being someone who lives paycheck-to-two-paychecks-later, I NEVER try to charge anything without calling to see what my balance is, thu8s ensuring that I have the necessasry credit available. The first time this happened, I just ignored it and one of the 3 books I ordered showed up in a week, the other two vendors sent emails saying the order was cancelled and I just gave up. The next two times it happened I followed their instructions to go back to their website and "change payment" which resulted in an express mail order being postponed for 23 days - since this was a Christmas present, I cancelled the order. The other one arrived about 9 days later than promised. This time, I ordered a self-help book for a friend who is going through a bad break-up and breast cancer treatment and wanted something to read and work on to help her focus on moving forward. First I ordered from Amazon itself, paid more for the shipping than I did for the book in order to get it in 2 business days. Again, the card didn't go through message. I decided to try a vendor and found a new book at any_book for half of what I was going to pay at Amazon. Again, paid twice the cost of the book for express shipping, stated plainly on the form that it would be delivered in 1-2 days. 3 days later I get an email that they thought it was in stock but they couldn't find it in their warehouse and it would be shipped within 21 days. I wrote them back that that was unacceptable and I wanted to cancel the order. 2 hours later, I get a reply email telling me to go to some link they provided to get their response. HA! Their response said the book had been shipped and would arrive in 3-5 days. I replied that I would expect a full refund for the shipping cost since I was not receiving express shipping. Again, had to go to their website to get their response which was "express shipping delivers in 3-5 days." AAARRGH! By this time my friend thinks I'm lying about getting her this book and she's sinking deeper into depression. If the book ever arrives, I will send it back and dispute the charge. It's 3 degrees here in CHicago with -40 windchill, I don't have a car and the nearest bookstore that has this book in stock is two trains, 1/2 mile walk and about 45 minutes away but I'm going there tomorrow (after reserving a copy on the phone)to get the damn thing. I will NEVER use Amazon again and look forward to explaining the saga to my credit card company which has always been great about service issues like this.