America Online Complaint - AOL Does Not Provide Installation CDROM for Vista
I have a Dell with Vista Operating System and I was running AOL 9.0. When announced by AOL I downloaded a new version of AOL. It did not work and I lost direct access to AOL.I could not re-install even the prior version. After talking with AOL technicians,I was told to get an AOL installation disk for Vista.
I tried all the prime computer stores: Compusa,Circuit City,Dell and Best Buy. No one had such. AOL told me to go Walmart. They did not have it. Finally,an AOL tech support said he would see that one was sent me. That was over 2 months ago. I wrote to AOL Executive Offices; not even a reply.
It is incomprehensible that AOL would ignore me. I signed up as a paying subscriber hoping they would help me to obtain the disc. They did not.