Target Informative - General Overview of Complaints on this Page
Target is like many big-box retailers in America today. They have to show a profit to shareholders, and that is the bottom line.
The return policy is in place to keep our losses to a minimum. We issue gift and standard receipts to make things easier. Important items like electronics and registry purchases must have one of the two receipts. I cannot see how someone could give a gift over $20 and not include the gift receipt. With electronics, the manufacturer will usually provide warranty service up to a year from purchase. People are just lazy, and do not want to ship items. Just save every receipt. Now we even have receipt look-up. If you payed with a credit card and still lost your recepit, the computer can look up your purchase within 90 days! Try that, and let us know!
Believe it or not, Target has a tougher hiring process than most retailers. Applicants go through a 70-question psychological exam, and a drug test. We try to weed out the losers, but some pass through. Each employee should have a radio, or know how to use the phones to contact another employee. For example, if a clerk is working the Housewares section, he or she is not required to be an expert in the Toy department. He or she should offer to get in contact with someone from that department to further assist the customer though.
Rainchecks are not available for 45 days on items that are allowed. In each circular it will say below the item if a raincheck is allowed or not. Something that's clearance in the circular has been marked down for a week before the sale starts, so that merchandise is usually bought by the regular shoppers earlier. This method I disagree with, and would contact corporate offices about. Merchandise on trucks is dictated from Minnesota, and employees have no idea what is on them, or when something is coming. That is the way the store is set up. We do not offer inter-store transfers, it is too costly. We will call another local store for you, but that is as much as we can do.
Sometimes bad situations occur, but customers often take out aggression and bad tempers on employees. Nobody on a local store level made the return policy, but too often I see an irate customer cursing off a front-end manager, or a 17 year old kid. This will get you nowhere except making you look stupid. Just remember that store employees are people too, and deserve more respect that the general public dishes out in retail!