NEW GLOUCESTER, MAINE -- I have used home warranty services from Sears for years but was told by a friend that National Home Protection was a good service with a reasonable price. WRONG!!! My first in counter my furnace went out middle of January, subzero temperature. Thurs morning called filed claim. Friday still NO response. Saturday AM call back told no contractor in area have to wait until Monday. Called my repairman got furnace running Monday. Talk to supervisor said the repair people are just busy, they 6 days to respond. Very rude. Contractor called Wednesday, he had just been contacted by service, never done work for them before SUPERVISOR LIED!!! Oh no refunds.
Second time washer went out contractor responded same day he could not respond to house for 5 days but that was because of ICE STORM an no power for 4 days. Machine will cost $1,400 to fix NHPS said they would replace the machine. OH wait they are out since they buy wholesale for $225 they will only give that amount to go buy a new one. Retail the cheapest is $350 and I have to come up with the difference. I have been treated like a fool and they will never see an other dime from me.
I will tell everyone I meet how bad they are you get what you PAY FOR.