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Neiman Marcus Complaint - Failing To Fix Poor Products From China
Complaint
About a year ago I ordered a gold plated silverware set from Wallace. Wallace used to be a reliable vendor of silver products. I did not know they had been bought out by a Chinese company.
The silverware was not plated but had a thin "wash" of gold which wore off in high use areas, such as the back of the spoon where it rests on the table and the ends of the fork tines.
When I called customer no-service, I was told that faulty goods could only be returned for 90 days from purchase. Of course, it takes longer than that for the gold to wear off.
Before Neiman Marcus was bought, their service was impeccable. Now it is rotten. Looking in their catalog, most silverware and silver items come from Wallace (CHINA). Since they (NM) acted so cavalierly, I will not deal with them again.
Also, I think companies should state that goods come from China so that customers who do not wish to purchase Chinese goods can pass them by.
The silverware was not plated but had a thin "wash" of gold which wore off in high use areas, such as the back of the spoon where it rests on the table and the ends of the fork tines.
When I called customer no-service, I was told that faulty goods could only be returned for 90 days from purchase. Of course, it takes longer than that for the gold to wear off.
Before Neiman Marcus was bought, their service was impeccable. Now it is rotten. Looking in their catalog, most silverware and silver items come from Wallace (CHINA). Since they (NM) acted so cavalierly, I will not deal with them again.
Also, I think companies should state that goods come from China so that customers who do not wish to purchase Chinese goods can pass them by.
Comments:
Posted by Hugh_Jorgen on 2008-02-21:
Have you tried contacting Wallace directly? They have not been bought by a Chinese company, they are still based out of the Boston area. Having been around as long as they have, they might we interested in your experience and they might be willing to help you. It's worth a call.
Posted by sunshine619 on 2008-02-21:
If Hugh is correct i would definitely call them. Im surprised Neimans wouldnt handle it for you.
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