America Online Informative - Finally I MAYBE get the best of AOL!
AOL's gotten me before. Hi, I'd like to cancel my account, which I signed up for with a 30 day free trial disk only yesterday. Oh goshgollygee, don't cancel! Why would you want to goshgolly cancel! Let us give you thirty more days of our awful service for free! Nope, cancel. [Repeat a dozen times or so.] Okay, you're canceled!
Fast forward one year and two months later. I'm billed.
Unfortunately, I'm billed at a very very bad time. A time when other minor emergencies have caused my bank account to be low. A time when a $25.90 fee is going to cause an overdraft fee.
I borrow a few bucks from a family member to cover the difference so I *don't* overdraft, then I call AOL.
"I figure you guys owe me sixty bucks."
"Oh, okay, maam, you are saying we have billed you for sixty dollars?"
"Nope, you've billed me fraudulently for 25, but you're also going to cover the overdraft fee that your fraudulent charge caused me."
"Just a minute maam. Oh, no, you have an account you never canceled!"
"Nope. Not possible. I'd never keep an AOL account. The disk is good for getting online when my real ISP is down, and the next day, I cancel."
"Okay maam, I will fix you right up! You are canceled! Have a nice-"
"No, no no. That is NOT 'fixed up'. 'Fixed up' is when you refund my twenty-five bucks and cover the overdraft fee your company caused."
"Okay, let me see...ah, I have now refunded your twenty-five dollars and ninety cents! So thank you for doing business with-"
"Wait, wait wait. What about my thirty-five?"
"Oh, maam, there is nothing I can do about that."
"Okay, give me someone higher up."
"You want to talk to my supervisor?" (He sounds utterly shocked.)
"Hi, how can I help you?"
Repeat much of previous conversation.
She says, "Tell you what. I'll refund you double, so instead of 25.90 it will be [long pause] 51.80."
"Okay. I can accept that."
And AOL doesn't win just for once!!
(Of course, I'm still watching my bank account to make sure they follow up on this!)