SEATTLE, WASHINGTON -- I could rant about Progressive all day and the horrible experience had I had when I had a hit and run accident on my parked car. So convenient to have them tow my car to their service center only to find out after a 3rd party assessment following the repairs (diminished value assessment) that they had fixed the frame of the car incorrectly and much of the other work including paint job, alignment of door, etc. was also done poorly. They count on us unexperienced citizens who know very little about car repairs to just accept their shoddy work all the while saving themselves a bunch of money and showing how very little they actually care about their customers. Re-repairs cost me more than $6000 out of my own pocket despite their "lifetime guarantee".
Save yourself the headache and find a better insurance carrier--- that's what I have done!