Hazeldell Motors Complaint - Sales Rep/Manager Verbally Abusive To Customers
VANCOUVER, WASHINGTON -- This auto dealership gets 0 stars from this customer, in fact if there was such a thing as negative stars this dealership would get a -5 stars from me.
Today my adult son and I went to this dealership searching to purchase a vehicle and were verbally assaulted by the sales rep who when I called to complain to the manager about the extreme unprofessionalism of this man he answered the call and claimed to be the manager!
The reason for the verbal assault? We disputed the mileage on a car we were looking at. First my son looked at the odometer and saw it read 198477.7 miles, when we asked about the price the man in question said it was $7000.00 and my son exclaimed, "But it has over 198000 miles on it!" The man said "No it has 98000 miles so I looked in at the odometer myself and saw the exact same thing my son saw, 198477.7 miles, so I said, "No, it does say over 198000 miles."
A professional would have calmly said, "Okay, just let me go get the keys and we'll open it up and take a closer look." Instead this guy started yelling profanity at us in the form of, "What the F@#$ do you want me to do, go get the keys and show you?" to which I said "Yes" as he stormed off toward the office he was still spewing the "F word" rather loudly, so my son and I just decided to leave because even if he had been able to prove us both wrong I wouldn't have bought a car from someone who would treat a potential customer in such an unprofessional and verbally abusive manner if his was the last dealership on earth!
On a side note: I seriously doubt he could have proven us wrong about the mileage because two people looked and saw the exact same odometer reading and I think I can tell the difference between a 1 and a 0.
So customers beware, this guy apparently has serious anger management issues and you may be his next victim...this was absolutely the WORST customer service experience in the 44 years of my life and I don't just mean in the area of auto sales, I have never been treated so badly by a sales rep in any type of retail business.