Sprint Nextel Informative - Customers Come First Sprint !!!!!!
JOPLIN, MISSOURI -- Letter Sent to Sprint Today 02/21/2008:
To whom This May Concern: Or NOT
In other words to anyone that cares they are loosing several customers including me.
Your customer service is at its worst.
I have had several experiences in which I have been disconnected. Each and every one of them has been because your system tells me one thing I pay then your company turns off my phone because the balance wasn’t paid.
In one instance I was on the phone with my mother (who now has passed) talking with her about my uncle who was just diagnosed with colon cancer. I owed 6 bucks
Another instance I asked to disconnect my secondary phone, the person said they would be right back to me, geee I waited and I waited no call. I went to use my phone and she had disconnected my Primary number. I have tried to be nice but to no avail I kept getting irresponsible people, so called helping me only to find out they just exasperating the problem.
Now I get up very early yesterday morning ( Feb 21, 2008 only to find I have been disconnected once again. I called and was told no one was in the office until certain hours. Then I tried once again to use your so called online service, most the time I cannot you see I drive a big truck and cannot always be online or even stop because I haul hazmat materials. Like I said I tried to get online and all the passwords your having us use is getting complicated even for me. ( I have operated computers for 30 years). I can only imagine what the normal people are going through. I finally found out that your company is guessing what my next bill is going to be based on my pass use and disconnected me. Because even the customer service person couldn’t tell me why I was turned off. But did tell me if I paid 43.90 the service would be restored. Then I could call back when I received my bill in the mail and talk it over with them. Excuse me I just said I’m on the road hummm Only he failed to tell me that this would only restore my service for one day because you see this am I went to use my SPRINT phone once again and once again. It was turned off. I am livid.
These and similar experiences have happened over and over again so many I can’t remember. You have over charged me, you have charged me for two phones when I called and reported my phone stolen, and was suppose to only be paying one bill with a family option. I have been switched to another plan only to find out if I hadn’t noticed the change and called then I would even be able to keep my plan I wonder how many customers you screwed out of that one.
You people have got to realize your dealing with actual people, people that take a shower, watch TV, and have hardships just like you.
I have been a SPRINT customer for at least 6 years. I am ashamed to recommend your company to any of my friends anymore. I will not boast about your service, your connection, your internet, or your pricing because you see it doesn’t matter anymore. You have lost one good customer with many more to follow just watch your stock you will see. Cell phones are expendable and are not a necessity of life.
Thanks but no thanks to Sprint.
Geee I think I’ll have a big bumper sticker made that says, just that, then put it on my big truck, running all over the country, telling everyone my experiences with Sprint over the CB. Lots of GOOD advertisement there. NOT
March 10th UPDATED>>>>>>>>>
Last Month I called and tried to cancel my so called account but to no avail. As I was transferred to disconnect. The kind ladyon the other end was but more than willing to help me work this out. As I had been such a great customer for all these years. ( Don't jump for jo just yet) As we were discussing this matter she finds out that when I had all the trouble and they disconnected my promary line, they failed to actually assign my phone a plan.................
So she was going to credit my account with the 84.00 they told me I was behind and also credit my account with 207.00 for back charges they should not have charged me for in the first place.....
YEA THINK ITS DONE YET.......HELL NO
I recieved my bill in the mail today and Low and Behold they have not credited me with the 207.00 but charged me once again for 207.00 I should have been credited. I'm about ready to loose it big time. I have no idea who to call. I NEED SOME SERIOUS HELP HERE PLEAASSEEEEE HELP ME......IM DROWNING IN SPRINT F U 'S
Not your customer for long,