Manny's TV and Appliance Complaint - Terrible service - Consumer relations
MASSACHUSETTS -- I have been without a kitchen range for over a week as a result of the incompetent and rude behavior of Manny's TV & Appliance service.
I purchased a range from the store. It had to be ordered and was delivered in a few days. The delivery men removed it from the box and left it in my kitchen still with the tape, cardboard and plastic from the warehouse. They rushed me into signing their 2 necessary forms and left.
After they left, I noticed the top of the range was not lined up correctly and was not level and could not be moved. I called the store, was given a name and number to call. Manny's sent their own repairman out who verified that the range was defective and could have been damaged during delivery.
A new stove would be ordered and would be delivered in a few days. I requested that the defective one be picked up and taken back to the store, which it was.
The 2nd range arrived in 4 days. The Manny's delivery man asked if I would come out to the truck because he thought the same problem existed with this one. I told him I trusted his judgment and was disappointed. He contacted the store, told me I would be getting a call, because "Manny's wants happy customers".
The next call I received was from the manager of the store where I had bought the stove. He was obviously upset. He told me there was nothing wrong with either stove (both were declared defective by Manny's employees at my house), he could not continue sending stoves to me, and the best he could do for me was cancel the entire transaction. He also asked me to return to the store with my credit card, because he didn't think I could read him the correct number off the card-?! This I refused to do.
After reading some of the other reviews, I consider myself fortunate that it ended at this stage.
I too have bought things from Manny's in the past, but I will never have any dealings with them in the future.
Good luck to those who do.