Embarq Complaint - Beware of Bundle Program
EAGLE POINT, OREGON -- I just changed to Embarq's bundle program to get my high-speed service at a lower rate. Be aware that the DISH network you get with this bundle program is one of the worst satellite services on the market. We've had another before and it is much worse in quality (one TV will even hurt your eyes after a while) and they do not offer the same amount of channels for a similar price of another network. We are now stuck (for 18 months as the contract reads) with poor quality TV and hardly any of our channels we used to watch (Embarq customer service told us that certain channels are included in the bundle service, which after installation, we found were not.
I have tried for a week to get a supervisor on the phone, but with no response. I now plan to take it up with my credit card company and their legal services).
GET IT ON PAPER and if you have an option, don't use Embarq bundle with DISH.