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Embarq Complaint - Beware of Bundle Program

Review by none13 on 2008-02-22
EAGLE POINT, OREGON -- I just changed to Embarq's bundle program to get my high-speed service at a lower rate. Be aware that the DISH network you get with this bundle program is one of the worst satellite services on the market. We've had another before and it is much worse in quality (one TV will even hurt your eyes after a while) and they do not offer the same amount of channels for a similar price of another network. We are now stuck (for 18 months as the contract reads) with poor quality TV and hardly any of our channels we used to watch (Embarq customer service told us that certain channels are included in the bundle service, which after installation, we found were not.

I have tried for a week to get a supervisor on the phone, but with no response. I now plan to take it up with my credit card company and their legal services).

GET IT ON PAPER and if you have an option, don't use Embarq bundle with DISH.
Comments:3 Replies - Latest reply on 2009-02-22
Posted by Embarq_Jenny on 2008-02-28:
Hi..My name is Jenny and I am with Embarq Customer care. I wanted to help you with you dish network issue. I am really sorry to hear that you have had so much trouble with the DISH service. If you would like for me to help you..email me at SMNP.Jenny.R@embarq.com or you can Private message me and i will be more then happy to help you .

Thanks
Jenny R.
Embarq customer care
Posted by scott3629 on 2008-10-02:
If you dont have to use this company I would really suggest another company
Posted by Detah on 2009-02-22:
I AM CURRENTLY GOING THROUGH THIS SAME NIGHTMARE, Hve NO IDEA WHERE TO GET HELP BECAUSE THERE ARE NO SHERIFFS FOR DISH, I TRIED EVERYTHING AND WE ARE MISERABLE

IF YOU FIND ANYWAY TO GET SOMEWHERE PLEASE EMAIL ME
detahdigby@embarqmail.com

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