Extended Stay America Complaint - Do Not Stay Here!
ST. LOUIS, MISSOURI -- Last night my husband and I chose to stay at Extended StayAmerica St. Louis - Westport which is very near our places of employment. It was in the middle of an ice storm, and the next time there is an ice storm I would rather stay OUTSIDE than at one of these hotels. FILTHY!
In a nutshell, the room was absolutely filthy. I knew, when I was in the lobby waiting to be checked in, that something was amiss when another guest( who had obviously just checked in) stated he needed a refund for both rooms that he'd just rented...stating that they smelled like "old refrigerators."
At this point all I did was cross my fingers and hope ours would be better. After all, it was in the middle of an ice-storm and our options were limited.
The 'kitchenette' was dirty, complete with dirty microwave that looked like it hadn't been cleaned in months. The final straw was when I went to pull back the covers and notice that the blankets and sheets had hair on them....as well as what appeared to be dried bodily fluids as well as some other unidentified stains.
I immediately got up and called the front desk asking for new sheets, knowing it was too late to get another room at another nearby hotel. The clerk, who was nice, advised me that he would be up in 10 minutes with new bedding. This never happened. Thirty minutes later I went down to the desk and, still being very nice and extremely busy, he clearly had forgotten about me and went into the back and got me some sheets. He then put his coat on advising me he would have to go 'look' for a blanket. In complete amazement I watched him walk out the door to go 'look' for the rest of our bedding. There were two customers behind me waiting to be helped.
Roughly 10 minutes later he reappeared empty-handed. At this point I was not surprise and actually had to laugh. He advised me that he would be ‘right up’ with a blanket for me. At this point I basically gave up and didn’t expect anything further. While the clerk was nice, he was simply understaffed and even told me he had nobody to help him. Given the size of this hotel, that is quite a scary thought.
About 30 minutes later he appeared at our door with a cover (no comforter, only a blanket.) I thanked him and told him I had to basically clean the room myself throughout the few hours we’d been there (counters and night stand sticky), and advised him I was assuming he was going to ‘comp’ us. To his credit, he said he would and did. My husband & I travel quite extensively, and this is by far the worst hotel that I have ever stayed in. It is also the only time I’ve ever asked (or even considered) asking for a refund.
We then changed the sheets ourselves. I was only too happy to do so as at least I knew at that point our bedding was clean.
I will NEVER stay at Extended StayAmerica – anywhere. When I arrived at work this morning I shared my story with several coworkers – two whom immediately shared their horror stories involving Extended StayAmerica (at two different locations!) From mold to roaches, this place clearly should not be in business and needs to be shut down. Stay ANYWHERE but Extended StayAmerica.