Hampton Inn & Suites Complaint - Heating / Customer Service
PHOENIX, ARIZONA -- To whom it may concern:
I would like to describe my experience for a recent stay at the Phoenix Hampton Inn located at 5152 W Latham Street in Phoenix, AZ, room 205. Upon arriving around 6:00 pm I noticed the room was very cool around 68 according to the thermometer in the room. I tried turning on the heater and discovered it only blew cool air so I turned it off. I thought it is no big deal I am going to bed in a bit anyway, and I have some nice warm covers.
In the morning I awoke around 3:30 AM and decided I needed to do some work so I attempted to get on the Ethernet. I could connect but I was unable to get out on the Ethernet. I called the front desk and I was told “there is no problem with the Ethernet, the computer in the lobby is working fine”. I got dressed and went to the lobby only to find the computer in the lobby was not working either. I talked to the clerk at the front desk and he said “oh I know I called the cable company and they said the cable is working fine, that is it our problem”. I asked him why he just told me the Ethernet was working fine, and I received no response. I then asked when the system was going to be fixed and he said “I DON’T KNOW”.
I returned to my room very disappointed with my conversation with the clerk and discovered my room was still 68 degrees which seems very cool. Once again I tried the heating system with the same results. The heating system only blew cold air. I thought about calling the front desk but after my previous experience with the front desk clerk I decided to skip it and just be cold. NOTE: by the way about an hour later I discovered the window was open about a 1/8 of an inch. I have no idea why the heater would not work.