Wells Fargo Bank - Valley Alhambra CA Branch Complaint - Unprofessional Teller And Useless Manager
ALHAMBRA, CALIFORNIA -- I have experienced a very unpleasant visit to the Wellsfargo Valley Alhambra California branch, the one in a shopping center next to a Big 5 Store. Of all my years with other Wellsfargo branch and my family having multiple accounts at Wellsfargo. I just found out today that even if you have an account at the bank that you can only deposit money into the bank but cannot withdraw our cash check (even with valid ID) at this branch. The staff in this branch as compared to other is so rude, unprofessional, and unhelpful. They all including the non-responsive and Branch Manager [snip] who I have left 4 message in the day to contact him for an answer regarding my unpleasant experience at the bank and all I got is person telling me that he is busy to leave my number (which I have). I believe this manager just would not care much of the Wellsfargo Bank image and reputation rather staging in the bank and leading a group unprofessional and rude staff (whom I would felt takes after him after my experience today). Let the record know that the rude and helpless teller name is (Diana) working as teller this 2/23/08 morning at this branch.
As I have always see and believe the Wellsfargo Bank's image to be a friendly and heartwarming bank. But with this experience today. Unfortunately, as much as I don't want to drag the rest of the other branch to this, I will be bringing every one of my family to close out all account with Wellsfargo. With the humiliation I rec'd from Teller Diana and the non-responsible and not wanting to take the responsibility on hand Manager Kevin Lam. If this branch continues, I would assume in the very near future that the bank will close out and go into bankrupt.
Again, I reiterate that I don't want to apply this to the rest of the other branch as I have been and is still continuing getting a great and smiling staff at the other Alhambra branch at Chapel and Commonwealth.
I would suggest that Wellsfargo's upper management would be able to provide warning to the unprofessional staff mentioned above or let them go so that business goes on.