Ashley Furniture Complaint - Bad experience in Southaven, MS
SOUTHAVEN, MISSISSIPPI -- Be warned before you purchase furniture from Ashley.
My wife and I purchased a dining room table with six chairs at the Ashley store in Southaven, MS. We were given an "almost certain" delivery date. My wife was pleased with the look and price of the furniture.
Here's where we got really stupid....before the first set was delivered we went back to the store to buy a table and chairs for the breakfast room. Again she was given a "pretty firm" delivery date - again she was satisfied with the purchase.
The first table and chairs were delivered a week after the date that we were given - and then, only after I kept calling daily reminding them that we were waiting for the furniture. The delivery was made one of the chairs was missing. Also, the delivery men popped off a latch when they were installing the leaf in the table. We had to wait for the new latch to arrive via snail mail - then I had to schedule a time for a tech to come out and make the repair.
The second estimated delivery date came and went. Finally, after two solid weeks of calling for updates they set a time and date. "Your furniture will arrive between 12:30 and 3:30, sir." I spent the afternoon at home waiting. At 3:30 I called - the dispatcher called the truck - "they are 5 minutes away". They finally arrived at 5:30.
This second delivery included 4 (out of 6) chair that were wobbly (one leg was shorter than the others). Also, the hardware was not included to attach the legs to the table. "Sir, you'll have to call customer service and set-up a time for a tech to come here and make the repairs."
The first delivery was made with an Ashley truck and the delivery men wore Ashley insignia. They were somewhat professional and knowledgeable. The second delivery was made with a "Two Men and a Truck" crew (with a Two Men truck). They were both pleasant, but obviously knew nothing about setting-up new furniture. (They also left the packing material for me to dispose of.)
If you're not concerned about when you will receive your purchase - or if it will be immediately usable - try Ashley. Otherwise, shop around for a company that will take good care of you.