1-800-FLOWERS.COM Complaint - Roses? What Roses? Don't waste your $$$ with 1-800-Flowers
PITTSBURGH, PENNSYLVANIA -- I made the mistake of giving 1-800-Flowers a second chance, after they failed me one previous time. The previous time, the so called "roses" they sent looked like something that were dug out of the trash after the care takers got done cleaning up the headstones at a graveyard. On that order I called to complain, they were nice enough and offered to resend them, which I said ok. BIG Mistake...no better. After a few more calls, and an attempt at a third delivery I got a big 20% of my order refunded to me.
So a year passed, I was out of town on Valentines and decided, hey let me try this again. BIGGER MISTAKE. I ordered two dozen roses in a vase, with a box of chocolates. Well...the chocolats showed up, along with a stuffed animal (bear) but no roses. So I called right away, was on hold for 20 minutes on the 14th, no one ever picked up. I called again on the 15th, twice, same thing.
I finally get in touch with them this morning. And guess what, they offered me 20% of the order amount as refund. But I didn't get what I ordered??? They say, well you weren't suppose to get a stuffed animal (bear), but we sent that instead, so that replaces the value of the vase and some roses, so we can only authorize a 20% refund. His supervisor wouldn't get on the phone, she told him to relay this to me.
I then called their corporate headquaters in Carle Place, Long Island. Was put on hold, for 15 minutes, then disconnected. Never actually getting to talk to someone.
So, I'm on a one man mission to get the word out. If they refuse to give me 100% refund, well I'm going to get my satisfaction and then some by letting as many people as I know about how poor the service and products are at 1800FLOWERS. Do yourself a favor, use your local florist, and support the neighborhood small business.