Geeks On Time Complaint - Geeks On Time doesn't fix the problems it causes
Eighteen months ago I called Geeks On Time to help me figure out why a networked laptop was not printing to printer. The tech person they sent couldn't figure it out after 2 hours of looking, at the rate of $100 an hour. I complained about spending all that money and not getting anything for it, so they had another tech person access all three of my computers remotely to fix the problem. They installed a "VNC agent" to allow them to access my computers. They found the problem, but created a bigger one: after they installed the agent, all three computers no longer recognized me as the administrator.
I emailed them about it, and called the tech person who worked on the computers, and got no reply. Since I had already been through months of computer problems, I didn't push back when they ignored my email and call. I didn't realize at the time what the implications of the problem were.
After finding that there were certain things I couldn't do on the computer because of this situtaion, I decided to hound them again for help. I sent their CEO an email, which she did not reply to, then left her a voicemail. She had one of her VPs call me and he said that they would have someone access my computers to find out what the problem was. When the day came when they were supposed to call me to begin the session, they never called.
Again I sent an email to them and got no reply. Again I called the CEO. She had one of her VPs call me. He flatly denied that Geeks On Time caused the problem. He said that my operating systems were corrupted and I would have to have the OSs re-installed. I found it surprising that all three OSs would suddenly become courrupted at the same time. What a coincidence that this happeend on the day that they installed the VNC agent. So all they were going to charge me to fix this was $550.
This is how Geeks On Time responds to customer problems. This is like somoene going to a hospital and getting sick from being in the hospital. Only a hospital would not deny all responsibility.
If you need tech support, find another company. These people cause more problems than they fix.