Apria Healthcare Complaint - Trying To Get Money From Me Instead Of My Insurance Company
SACRAMENTO, CALIFORNIA -- In Jan. 2007, I was refered by Sacramento Ear Nose and Throat Specialists to do a sleep study. I was told I have Sleep Apnea, and I have a Dieviated Septum. I was instucted to contact 2 companies that provide durable medical equipment. I was told I may benifit from useing a CPAP breathing device when I sleep. I contacted Apria Healthcare. I provided all the necssary Ins. info and they said they received athorization from my ins. Co. Horizon Blue Cross Blue Shield of New Jersey. I was told there would be no out of pocket espense.
In April 2007, I made an appointment to go to a local Apria Healthcare location to receive the equipment and to be instructed on proper use of the unit. It is now Feb. 23rd 2008, I have received bills approx. every 2 to 3 months from Apria, trying to get me to pay for the equipment. I have contacted Apria by phone several times regaurding this matter. I have also sent the bills back to Apria, I have contacted my ins. co. and receive E. O. B.'s (explenation of benfits) stating that before my Ins. Co. will pay Apria, that they need additional info.
Apria has received notice that my ins. co. requests more info. and they keep denying this claim until more info, (and probaly the correct billing codes, and Refering physicians info) I an uable to get them to stop billing me and I can't get them to understand they will not be paid until they provide this info!
This kind of thing is part of the problem with healthcare in the USA!