Ultimatefares.com Complaint - Terrible Customer Service
MULTIPLE CITIES, NEVADA -- I have never experienced such terrible customer service!! I spent 6 hours on hold. I started out as customer #9 with an estimated 60 minute wait time and after 4 hours ended up as caller #1 with a 2 minute wait which eventually went to me being still caller #1 but again with a 60 minute wait time. During all the time on hold I was using their emailing site to correspond with their rep and repeatedly asked for other numbers so I could call to speak directly with a supervisor.
In the end they disconnected me and I never did get resolution through Ultimatefares.