Office Max Complaint - Return Policy Not Honored
I ordered a computer cabinet online from OfficeMax on 2/16. The cabinet came in two colors and I decided to exchange it for the other one. On 2/24, I called my local store to confirm that it was in stock as their policy states: "Products that are purchased online may be returned to an OfficeMax store location for a credit refund. Products may be exchanged if the originally purchased product is in stock at that store location."
1) My local store refused to accept an exchange saying they do not deal with online purchases. This was after my stating their policy and asking them to look at for themselves. (I took names before I left).
2) A call to CS (Susan) said that stores have discretion at returning/exchanging online purchases. Susan's 'supervisor' said that the policy contains the word 'may'. (I have a Master's degree and I know the context of how the word is used in their policy and it is NOT as a contingent).
3) A second 31 minute call to CS, Joy, resulted in her trying to call a second store to see if they would exchange it for me. The store would not because it is a 'clearance' piece. (Lodged a formal complaint through her and requested follow up. Also began return process for the piece)
**The piece I ordered was not listed as clearance either at my store as I viewed the piece on 2/16 at the store before purchasing online. The website does NOT have it listed in their clearance section or on clearance at the product page itself. The piece is not considered 'Max choice' furniture, has not been opened, is not beyond 30 days of purchase.
Their website policy has nothing on it about clearance merchandise or stores being able to have discretion about purchasing.
BUYER BEWARE that OfficeMax does NOT stand behind their own stated return policy.
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