At Home Corporation Informative - Wait until they get their act together
ST. CHARLES, ILLINOIS -- We have tried to be patient. We thought getting the new fiber optic service would get rid of our intermittent DSL signal problems. We never liked the Dish on the roof but wanted HD TV.
At first we put it down to being first on the block and having new technology. We got to know, so far, at least 7 or 8 different technicians. WE have spent hours on the phone. We have been told by one clueless technician on the phone, just be happy to settle for 720 resolution EVEN THOUGH OUR TV IS SET UP FOR 1080! Our internet service is occasional, luckily the neighbor lent me his password so I borrow his signal when ours is down. Our picture freezes and goes out, the back speakers of the surround sound don't work most of the time since the signal is too weak (we are 3200 feet from the box and the card we are on only goes 3000 feet--if you have a good line). Did I mention our line has vapor locks and when the ground is wet things get worse!
Oh, the technicans. We missed election returns since the one early technician left our house without the modum to the TV being plugged back in (never occurred that we had to check him on that). Tonight is the final straw. Today the guy came out to diagnose the vapor lock. Not the sharpest in drawer so to speak. We came home and had no phone service, called and they said he is still working no problem. That was at 5:30. 9:15 PM. Still no phone service and even though the Uverse guy screwed it up, they won't fix it. We are out of phone service. Can't believe this bunch of incompetents. They must have worked for FEMA before this.
All I want is a working phone, a high speed DSL line that doesn't drop and a consistent 1080 signal. That's it. I don't really want to meet every ATT technician in the US nor talk to every one on the globe or where ever they are doing the support these days.