1-800-Flowers.com Complaint - Happy Hour Bouquets
I purchased a Happy Hour Bouquet for a friend a couple of weeks ago. A few days after the arrangement was delivered I stopped by her house to wish her well. To my surprise the bouquet was not even close to the arrangement I had purchased. I was horrified for 45 dollars, the arrangement had a few daisies and one rose in a wine glass with dirty green sand in the bottom. The product I ordered was a Margarita bouquet. It was supposed to be shipped in a Margarita glass with bright white flowers and peach roses. Upon calling 1-800-Flowers, Kim a customer service manager, was very rude and did not offer any of my money back. She said I could have the arrangement picked back-up from the delivery address before I received any of my money back! CRAZY.
I will never order from 1800-Flowers again and am very disappointed in their customer service as well as there bouquets. Lesson Learned, I think they get their business because they bank on the customer never seeing the arrangement!