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TeeShirtsRock.com Complaint - Worst Customer Service Ever!

Review by clover2084 on 2008-02-25
PENNSYLVANIA -- Back in early December I ordered a track jacket for my husband from this company. It took more than their 20 days to get to me and I never got a response to any of my e-mails asking where my order was. When I finally received the item it was basically a cheap knock-off of the shirt I saw online and it was totally different than the one they had advertised. So, I sent it back.

I contacted them asking for a Return code and never received it for about a week or so. Finally when I threatened them with the Better Business Bureau I received the rudest e-mail ever stating that they "already sent this" and they are "not sure what else I want from them" , and to "check my e-mail".

Then, I was promised no more than 5 days to receive my store credit. I sent two e-mails asking how my store credit was coming along in the course of two weeks. Of course, I never received a response. So, I sent them a small claims court threat and once again received an extremely rude e-mail that said they "already sent this" and "rather than blaming us, why don't you check your e-mail".

I am appalled by their lack of customer service and on top of that they only way to get a response out of them is to threaten them. NEVER BUY FROM AGAIN. I would strongly recommend you don't either.
Comments:2 Replies - Latest reply on 2011-04-04
Posted by bargod on 2008-02-25:
You can't exactly expect sugar&spice from them when you threaten with BBB and small claims court. Hope you get your money back though.
Posted by Dbowiefan on 2011-04-04:
Moved From Other Review: Hello,
I am writing to absolutely disagree with the allegations of this company being fraudulent in any way. The customer service was almost an instant response when contacted. I first had contacted them to see if the shirts I wanted to order were in stock (If you read they're policies and shipping information you would see that is the best route to take for fastest shipping). I was instantly told my shirts were in stock with a quick and courteous e-mail. I placed my order with my credit card and opted for priority shipping. I had my shirts in three days. They arrived in excellent shape, and the quality of the brand spoke for itself. Teeshirtsrock.com has a ton of hard to find shirts and I urge anyone to pay them a visit for some very hard to find T-shirts.
If you would like to e-mail me about this company and my experience ordering from them feel free to.
Thank you from a very satisfied customer,

T. Vasquez (Dbowiefan@gmail.com)

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