Managed Services, Inc. Complaint - Bad Billing Procedures

Review by JustLady on 2008-02-25
PLAINVILLE, MASSACHUSETTS -- My Doctor, like others, does not do his billing in-house. It is outsourced to this company. I had 2 appointments in November 2007. I did not pay my co-pay at the time of the visit. (I had not planned in advance for these appointments, they were both sick visits, so I didn't have cash or checks on me and my Dr. does not take credit / debit cards) So in December, I had another appointment (planned in advance this time) and I made my payment for that day's co-pay and the previous two. I received a bill on 1/16/08 from Managed Services dated 1/11/08, stating that my account was past due and if payment was not received in 15 days it would be sent to collections. On 1/17/08 I called them to see what was going on. The rep. said the payment had been applied to my 12/19/07 appointment. I told her my co-pay is $10 not $30 and that on the bottom of the check, I had written the 3 different appointment dates.

I offered to fax a copy of the check, she told me that was not necessary, she had a copy, she would pull it and fix it. Since I'm no dummy, I call back the next day 1/18/08 and talk to someone else. I was told I was getting a $20 refund. I told them that I was not due a refund, that I did in fact owe the money, just that it was for 2 different appointments. She then told me that they were going to send me the $20 because they had sent the $20 bill to collections. WHAT?!? (sorry for yelling) I told her that they had received my payment for that account on 12/19 and the check had been cashed on 12/28. I also told her that the bill I had received from them stated that I had 15 days, not 7. I told her that I had spoke to someone the day before and what was supposed to happen. She looked at the account again and understood what I was telling her. She said she would fix it and I had a zero balance. I decided to give them a few days and called back on 1/22/08.

I spoke to the same girl again and she told me again that I have a zero balance and she would note my account regarding the problems. So far everything seems right. I have another appointment today (but I have ca$h this time!) I just pray that this doesn't show up on my credit report.
Comments:3 Replies - Latest reply on 2008-02-25
Posted by JustLady on 2008-02-25:
Before you ask: I didn't have time to stop and get cash, I don't usually carry my checkbook with me because it doesn't fit in my pocket like my debit card.
Posted by Suusan B. on 2008-02-25:
You've really got to stay on top of these accounts - - even if you have EPO or PPO insurance that charges a "flat fee". I have EPO and am currently wading through over $50K in various bills associated with recent shoulder surgery - - not a picnic!
Posted by JustLady on 2008-02-25:
Good luck with that! I keep records and copies of everything so that when something like this happens, I know I'm as prepared as I can be.

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