[X]

Valu Muffler & Brakes Complaint - Oil Change = Blown Engine

Review by maddermomma on 2008-02-25
KENMORE, NEW YORK -- We took our car to Valu Muffler & Brakes in Kenmore, NY for an oil change, because they didn't remove the old gasket on the oil filter, our engine seized. Needless to say the engine was shot. Never have I seen such disrespect of customer service. My business they have totally lost, it might have been saved had they promptly returned phone calls, offered a rental car, explained the workings of the insurance company and just admitted their fault and that it would be taken care of. Since this didn't happen without much aggravation and 2 1/2 weeks without my car, not to mention the fact that my teenage son and his friend could have been killed when the engine blew, had they been on a highway at greater speed than on a side street approaching a red light. All power was immediately lost and it makes me sick to think about what could have happened to them and all I get from Tom the franchise owner is the run around.

Thanks for nothing. I even had to harass them for a refund of my oil change. A lousy $12. I'm letting everyone I know (and don't know) to stay away from this guy and any of his shops
Company Response on 06/12/2009:
I just noticed this unfair assesment of my business and am compelled to respond. First off we immediatly accepeted resposibility for the problem on this vehicle, even though the vehicle was very old and not properly maintained, the old gasket should come off with the filter but because the customer neglected to do the oil changes in the past regularly like they should have the gaket will melted itself onto the motor. We service approx 30,000 cars per year and this is the first time this has happend to one of my shops in the 20yrs we have been in business. Furthermore the manager immediately told the customer that this would be put with our insurance company and handled through the adjuster and that is who they delt with, The insurance company told me that because of the poor maintenance there was liability on the part of the customer but I fought them to get them 3,500 plus dollars for a new motor even thought the car was worth ony about 1,000 and they wanted to total it. Also I need to address the fact tha automoble manufacturers understand that from time to time motors can stall and stop running, so they build a fail safe system into their vehicles to allow the brakes to still work even if the motor isnt running (the motor didnt blow by the way it simply shut down) so it is absurd to say that his son could have been killed, are you really kidding ? by the way I fought to get the customer $3,500 that he may or may not have been entitled to and in his own words, he harassed me for $12. That last sentence pretty much tells you what kind of person this is and what I have delt with.
Comments:18 Replies - Latest reply on 2008-03-02
Posted by sunshine619 on 2008-02-25:
I know its usually more expensive, but it really does pay to have your service done at an authorized dealer specific to your make. You are paying for the piece of mind that the job is being done correctly by expert technicians and that they stand behind thier work. So many of these quick lube type places are terrible. I have worked at dealerships for about a decade now and have seen countless vehicles come in with problems caused by these places that we have to clean up.
p.s. assuming there was no question that this was thier doing, i cant believe they would hassle you over a $12 refund!
Posted by sunshine619 on 2008-02-25:
On a side note...how ever did you find a place that does oil changes for $12? Even just purchasing 5 quarts of oil at an auto store or walmart, target whatever would cost more than 12 bucks, and thats not including labor....
Posted by MRM on 2008-02-25:
I bought 5 qts Penzoil and FRAM oil filter for 12.99 total at Pep Boys. If you would like to change your own oil, go to youtube.com and search for oil change. You too, can change your own oil! DIY maintenance is PRICELESS!
Posted by fascismsux on 2008-02-25:
How to change your own oil -1- buy oil and new filter .2-find wrench to loosen oil drain plug. 3-find oil filter wrench.4-put drain pan under drain plug.5-remove drain plug.6-remove filter.7-allow oil to drain.8-reinstall drain plug ,tighten sufficiently.9-screw on new filter, tighten sufficiently .10- remove oil fill cap.11-pour in oil, as reccomended by manufaturer.12-put oil fill cap back on, tighten sufficiently .13-clean up mess,dispose of used oil.14- take a shower .
Posted by MRM on 2008-02-25:
Fascismsux, all of the steps are correct and I would like to add that you should wear latex gloves while changing the oil because the oil is known to cause skin cancer.
Posted by fascismsux on 2008-02-25:
MRM- agreed - and i would also recommend that if possible the oil changer should use CITGO oil cuz they are the most civilised oil co. IMO, I havent been able to find CITGO oil though , unless I would pay the CITGO lube place to change my oil , which I wont do!
Posted by Starlord on 2008-02-25:
I would like to know how you ascertained that the old gasket being left in place blew the engine. What happened when the engine blew? Exactly what did the car do. I worked as a mechanic for many years and I never saw a gasket left in place to blow an engine. The problem was immediately detectable and fixable. fas, what do you mean the most civilized oil company?
Posted by fascismsux on 2008-02-25:
well, by comparison, for example exxon and others like exxon go into a place like venezuela and takes so much control over the resources that soon 80% of the population is living in poverty while exxon is off doing things like the exxon valdeez disaster corrupting politics becoming filthy rich by burdening the working class with high gas prices etc . compare that with CITGO who shares the wealth from the oil with those poor ppl who were created by giving the exxons so much control , and who also supply low cost heating fuel to poor ppl , even in america and I think CITGO is my preferred oil supplier .
Posted by ejack053824 on 2008-02-25:
I have to agree with Starlord. My question is...how long was it from the time you left the oil change store to when the engine blew? Was it left overnight at your house? If so...oil should have been noticeable on the driveway.
Posted by Starlord on 2008-02-25:
My main question is: How long did your son drive the car with the oil light on before the engine quit? My point is, engines don't seize because a gasket is left in place. Most likely thing to happen is for oil to spray out around the filter. This will be noticed in the run-up after changing the oil. I am sorry, but I believe I know a little more about oil changes than you do madder, and I am telling you that it just doesn't happen like what little description you gave. I am trying to help, but you need to tell me exactly what happened when the engine quit. I can't tell what the problem is from the poor description you gave. What you should have said is the engine quit not long after an oil change was done. You don't know enough to say that the engine blew becasue a gasket was not removed.
Posted by ejack053824 on 2008-02-25:
Very good question there Starlord!
Posted by Starlord on 2008-02-25:
Thank you, my friend. I was working at a tire shop when an old gent came in with a sack of stuff from a discount auto parts place. He had a filter and 5 quarts of no-name oil and wanted us to change his oil. I asked if he took his own bacon and eggs into a restaurant and asked them to fix them for him for breakfast, and he didn't get it. I did hte oil change and when I started the engine for the run-up, oil sprayed everywhere. I shut the engine down and investigated. The cheapo filter was split down the seam, and the no-name oil was all over the floor. the boss had me get one of our top of the line filters and 5 quarts of our Pennzoil and re-do the change. I objected, just enough to let him know that I thought the old geezer was conning us. I felt he should have been charged for the second oil change, considering he got quality that time.
Posted by ejack053824 on 2008-02-25:
Cheap ass! I would have charged him for the original oil change (labor) and for the one you did. Teach him a lesson on that.
Posted by Starlord on 2008-02-26:
Yeah, but the boss made the decision, not me. Another time, a guy brought in his home made monster truck for the installation of over $2,000 worth of tires and wheels. After I got done doing the work, the boss proceeded to chew me out for not charging the guy for four valve stems. I said that he has just spent over two grand, we should give the valve stems free. Finally, I pulled six bucks out of my pocket and threw it on the boss' desk and said there, now they are paid for.
Posted by Starlord on 2008-02-26:
Yeah, but the boss made the decision, not me. Another time, a guy brought in his home made monster truck for the installation of over $2,000 worth of tires and wheels. After I got done doing the work, the boss proceeded to chew me out for not charging the guy for four valve stems. I said that he has just spent over two grand, we should give the valve stems free. Finally, I pulled six bucks out of my pocket and threw it on the boss' desk and said there, now they are paid for.
Posted by MRM on 2008-02-26:
Starlord, we get the point the first time.
Posted by Starlord on 2008-02-26:
I apologize. I had no idea it double posted, because I did nothing to make it do so. Forgive me.
Posted by Starlord on 2008-03-02:
Apparently, maddermomma was one of those who just posts a rant, then never checks back on it at all. I have been watching this, and madder just doesn't care enough about her complaint to follow up on it. Oh, well.

Your Name:
(displayed with your comment)
Your E-mail:
(required)

Your Experience/Advice:
Check spelling


By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.


Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.