Valu Muffler & Brakes Complaint - Oil Change = Blown Engine
KENMORE, NEW YORK -- We took our car to Valu Muffler & Brakes in Kenmore, NY for an oil change, because they didn't remove the old gasket on the oil filter, our engine seized. Needless to say the engine was shot. Never have I seen such disrespect of customer service. My business they have totally lost, it might have been saved had they promptly returned phone calls, offered a rental car, explained the workings of the insurance company and just admitted their fault and that it would be taken care of. Since this didn't happen without much aggravation and 2 1/2 weeks without my car, not to mention the fact that my teenage son and his friend could have been killed when the engine blew, had they been on a highway at greater speed than on a side street approaching a red light. All power was immediately lost and it makes me sick to think about what could have happened to them and all I get from Tom the franchise owner is the run around.
Thanks for nothing. I even had to harass them for a refund of my oil change. A lousy $12. I'm letting everyone I know (and don't know) to stay away from this guy and any of his shops