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RCN Complaint - RCN Has Questionable Practices - Billing/Cable/Phone/Internet & Customer Service
Billing/Cable/Phone/Internet & Customer Service - Complaint
NEEDHAM, MASSACHUSETTS -- RCN has some shady business practices when it comes time for you to cancel service, whether you are moving, or are just fed up with them. Service can only be cancelled by reaching their so called "Service Department" which does not have operating hours convenient for anyone with a day job. When you do have time to call, you will be on hold for as much as 45 minutes or as long as you can stand it.
So expect to be making multiple calls.
The only other option is to take all of the equipment (cable box + modem) to a specified RCN office, in which case they still attempt to bill you for the next billing cycle.
In October 2007 there was a class action lawsuit filed on behalf of consumers in the state of New York against RCN specifically for such practices. (It would be nice if there was a filing here in the Boston area on behalf of Massachusetts consumers.)
If you are shopping for a Cable provider, I would not recommend RCN based solely upon my experience with them.
Their practices actively and deliberately place consumers at a serious disadvantage.
So expect to be making multiple calls.
The only other option is to take all of the equipment (cable box + modem) to a specified RCN office, in which case they still attempt to bill you for the next billing cycle.
In October 2007 there was a class action lawsuit filed on behalf of consumers in the state of New York against RCN specifically for such practices. (It would be nice if there was a filing here in the Boston area on behalf of Massachusetts consumers.)
If you are shopping for a Cable provider, I would not recommend RCN based solely upon my experience with them.
Their practices actively and deliberately place consumers at a serious disadvantage.
Comments:
Posted by SBee on 2008-09-08:
I am usually able to resolve matters with customer service, but have found RCN to be impossible to deal with. This is all true-- hold times of over 40 minutes; outright lies about fees; contradictory information by reps; poor installation..... They are definitely shady and unconcerned with ethics or customer service.
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