Travelocity Informative - Horrible Experience - Vacation Packcage To Mexico
Unfortunately we booked our vacation through Travelocity, which due to stress and worry about how and when we would get home, where we would stay and hundreds of dollars in international phone calls in which nothing was ever resolved, in fact we would tell our story again and again before being transferred and disconnected. We were stuck with no transportation when paid for in advance, we had no where to stay our last night, we had no luggage our first day, and worst of all we spent our entire vacation calling Travelocity, and received no help again and again! Our trip was not a vacation what so ever. Since they were unable to help us while we were in Mexico (We tried for 4 days via phone and internet), we are trying to get help now that we are home. We need reimbursed for the money we paid to them for transportation from the airport to the Riu Yucatan in Playa Del Carmen.
There was no one there to pick us up at the airport. We waited for over an hour looking for Olympus Tours Cancun-Riviera Maya Transfers that we paid $285.00 for (both ways) but no one ever showed up. Travelocity was notified that our flight was delayed 24 hours when we called them on Feb. 16th and confirmed that someone would be there. Not only did they tell us that there would be transportation waiting for us but they changed our flight coming back a day later which is what we requested. However, they did not extend our stay at our hotel. We were kicked out 24 hours before our flight left Cancun. We were on hold most of the week trying to get this straightened out with them until my phone went dead, and then resorted to the hotel phone and email. There will be phone expenses that will need to be covered. We called every number they provided (210-521-5871 & 888-872-8356). They would answer but then I would be put on hold. Then someone would come back and I'd be put on hold again, and then the phone would be disconnected. We are talking International phone charges here. I then went to the internet. And it started all over again.
We have copies of every conversation that took place over several days to no avail. Also our trip was cut short by one night and day, so they need to reimbursed us for this also. We had to pay for our last night out of pocket. And last but not least our luggage was lost and we had to go out and buy clothing. The luggage showed up at 9:00 p.m. the following night of our arrival.
We have tried calling and emailing them for the last four days now that we are back home, and nothing has been resolved. The people we speak with always say they will transfer our call and forward our email.