AirTran Airways Complaint - Lost Baggage/Bad Communication/Poor Customer Service/Airtran Employees Steal!!
ATLANTA, GEORGIA -- I'm not saying everyone who works for Airtran is horrible, but come on, this has got to stop!!! When will the President step up to the plate and revamp its policies and hiring policy!!!!! I WILL NEVER FLY AIRTRAN, EVER AGAIN!!! I flew from Atlanta to AZ flight #531 and I checked two pieces of luggage both under the 50lbs capacity, I even tipped the skycap rep $10.00, not a big deal but it is. I am 6 months pregnant, high risk pregnancy with a lot of meds that were in my suitcase, since the new rules of taking prescription drugs on the in flight with you has changed I had no choice.
I flew on February 14, 2008, one of my bags arrived, and funny how we arrived 20 minutes before our scheduled time to land, well I later found out that airtran sent some of our bags on another plane before we even took off so when we got there some of the passengers bags were already at the luggage claim office. Funny how my other bag was checked by TSA Security but my other bag disappeared!!!
I called the 800# which is a slap in the face because NO ONE EVER answers and if you leave messages they NEVER return the call. I had to call customer relations to yell them out and at least get someone on the phone, well they didn't seem too concerned when I spoke with them and told me they were doing the best they could do and I would just have to sit back and wait!!!!!!
Wow!!! What customer service training they were taught by the company!!!!! This was my second chance flight for Airtran because NO matter what in the past, I was always guaranteed that my flight would be cancelled or my seat would be given away with no explanation!!!
So now I get this claim form I'm suppose to fill out and get back to them in a timely fashion in order to insure proper reimbursement....yeah ok, I'm totally convinced my file is closed out in the system for airline alerts to even search for my bags at this point and I'm to provide receipts of anything over $100.00, you have got to be kidding me!!!!!!
FOR ALL OF YOU WHO READS THIS OR WOULD LIKE A CLEAR UNDERSTANDING ABOUT AIRTRAN, MY SUGGESTION TO YOU IS, NEVER EVER GIVE THEM YOUR MONEY, THE COMPANY DOESN'T DESERVE IT, THEY MAY HAVE CHEAPER FLIGHTS, BUT SOMEHOW SOMEWAY YOU ARE STILL GOING TO PAY JUST THE SAME IS YOU FLEW ANOTHER AIRLINES BECAUSE OF ALL OF THE STEALING GOING ON WITH THIS COMPANY. I WOULDN'T BE SURPRISED IF THE PRESIDENT WRAPPED MY PUMA SNEAKERS IN A BOX AND GAVE THEM TO A NIECE OR FRIEND OF A FRIEND, OR MAYBE EVEN DONATING ALL OF MY MATERNITY CLOTHES TO AIRTRAN MOTHERHOOD CHARITY.
I know it sounds like Im bitter, but I'm pretty sure I feel just the same as you if you have been there done that with Airtran. Airtran needs to step up to the plate, I am not saying my situation is any different but you would think that they would respond to a pregnant lady who has all of her medication and maternity clothes in the luggage, which by the way--who keeps receipts for underwear???
Airtran YOU GUYS NEED AN "F" FOR ALL OF YOUR NON EFFORTS IN ANY CLAIM THAT IS FILED WITH YOUR COMPANY. IF ANY PREVIOUS PASSENGER FEELS LIKE YOU WILL RETRIEVE YOUR LUGGAGE THINK AGAIN, ITS NOT GOING TO HAPPEN, ITS 85% GUARANTEED THAT YOU WILL NEVER BE ABLE TO SEE YOUR LUGGAGE AND ITEMS UNLESS YOU MAKE THE PURCHASE ALL OVER AGAIN!!!!!!