Manny's Appliances Complaint - Poor Customer Service
MANCHESTER, CONNECTICUT -- I purchased a new refrigerator and dishwasher in Oct 07. As soon as they were installed there were problems. The refrigerator had a knocking noise like someone at the front door and the dishwasher screamed like a jet engine. We had 3 separate service calls for each appliance which didn't fix a thing. The manufacturer told me that if I had Manny's service department service them, it would void the warranty. This turned out to be wrong as the service department operates under another business name. Manny's told me that they couldn't take it back because they would be stuck with it and that I should pursue my problem with the state Attorney General through the lemon law. I thought I had a warranty from the manufacturer, Manny's seems to disregard that. Apparently it's better to stick the customer than to take back defective appliances. The manufacturer told me to send in all the paperwork and they would put it before a committee to see if it could be replaced. Repeated calls to Manny's were never returned. The service department insisted on a 4th visit by a repairman which I refused.
Finally after 5 months of fighting we got a new refrigerator and dishwasher. The dishwasher was accepted (haven't run it yet, keeping my fingers crossed) but the refrigerator was refused because it was dented. So I guess I start again trying to get an undamaged, working appliance. Never again will I shop at Manny's.