Visioneer Complaint - Horrible Customer Service

Review by AppleAvenger on 2008-02-26
PLEASANTON, CALIFORNIA -- I bought a Visioneer scanner. It is not working. I politely contacted Visioneer but their rude response after a short discussion was, "I...will not respond to any further emails." Visioneer refuses to do anything about it. The scanner is only about a year or two old. It is rarely used. It is even kept in it's original box with all its contents. Customers should not have to buy a new scanner every year...that's ridiculous!

When I asked for Visioneer's address to file a BBB complaint (www.bbb.org), I was completely ignored by the representative.

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