Eddie Bauer Inc Complaint - Gift Card
COLORADO SPRINGS, COLORADO -- For my birthday I received a Eddie Bauer gift card for $25 from my sister. I kept it in my wallet and when I went to use it, the cashier informed me that the barcode on it couldn't be read clearly enough I guess because it had been in my wallet and worn off a little. Since no one in the store would help me, I contacted Eddie Bauer by phone and by mail several times, going through all the channels including finally writing to the president of the company and sending them the card. They were completely uncaring and unhelpful. In my letters, I mentioned I had been an Eddie Bauer shopper for at least 20 years buying at their stores and on-line numerous times a year. They didn't seem to care and essentially wouldn't give me the time of day.
I would have appreciated some sort of compromise or acceptance of my point of view but there was none. Even a coupon for a few percent off or something might have helped. As it is, I have not shopped at Eddie Bauer since then and never will.