Travelocity Complaint - Book Your Trip With Travelocity & You'll Roam Alone!
My honeymoon did not happen. Why? Travelocity will not communicate nor will they provide the customer service. We got nothing but hastes and frustrations. "Book Your Trip With Travelocity & You'll Roam Alone!"
I cannot explain how disheartening not to have a honeymoon. We booked our honeymoon through travelocity. Thinking we were going on our first trip as a newlywed to Brazil. Just two days before we were getting married. Filled with excitement and to come to find out we needed a simple identification called a Visa. We called and asked to have our trip moved to a different date.The hotel and airline both agreed to move the dates, but Travelocity would not let us. What did travelocity do? They turned us away and left us with an empty feeling. I cannot express the tears that my husband and I shed knowing our trip was not going to happen two days before we were getting married.
Many of the issues could have easily been resolved without being placed on hold 45 minutes up to an hour at a time, hung up on repeatedly, having the call escalated to a supervisor or manager where nothing was done, or repeated calls back to the company with still no satisfaction. Til this day no solution to be heard from Travelocity.