Conn's Appliances Complaint - Extremely Poor Service Department
BATON ROUGE, LOUISIANA -- I purchased an ice maker from Conn's and also purchased the extended warranty. The appliance broke about three weeks before Christmas and we called for service. It took one week for someone to come to our house to tell us they would need to take it to the shop. It was removed from our house the week before Christmas and we were told it would take about a week to repair.
After about two weeks, I called for a status and was told they would have to order a part and it would take about a week to come in and repair. I called a week later and was told the same thing. I asked to speak to the manager and was told he would call. Of course, he did not. I continued to call to check the status on a daily basis and was told the same thing. When I asked to speak to a manager, I was told he would call. Of course, no one did and I am convinced that the person answering the phone are told to lie.
After about a month of this, I finally talked to someone who admitted they did not have anyone to work on the item, but that it would be repaired that week.
I finally received a call that it has been repaired after two and a half months, however, I now have to miss work and be available when they are ready.
Needless to say, this has been the worst customer service I have ever experienced. You cannot trust a word they say and they do not care about customer service. I will never buy another item from Conn's. This incident occurred in the Lafayette, Louisiana region.
If anyone wants to sue this outfit, I will gladly participate.
More Reviews on Conn's Appliances: