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Woot Compliment - Woot.com Rocks!

Review by chemman on 2008-02-27
For those of you that have never heard of woot.com, they are one of the original deal of the day sites. They offer one item a day at midnight central time at a discounted price. They are mostly electronics and usually stuff that is a bit older, but you can get some great deals.

I have been buying from them since 2004 and have purchased over 30 items from them. Their FAQ on their site makes it clear they are a sell off site and they run a very thin organization (they've expanded over the years and have gotten a much bigger staff). They tell not to expect top notch customer service but they will do everything they can to make any issues right, it just might take a little longer. Over the years, I've had one or two small issues with things not arriving in a timely fashion or broken items arriving. They've always made it right for me either by sending out new items (without having to return the broken item) or by refunding my shipping due to longer than expected wait times. They've even proactively refunded shipping charges without me ever complaining to them about the lengthy ship times.

They recently went, what I feel, is above and beyond the normal level of customer service. I purchase an item during their woot-off (where they keep posting one item after another until it sells out over a 24 to 48 hr period). The item was listed as $7.99 with $5 shipping (the shipping is always fixed at $5 no matter what you order, even if it's a 61" DLP TV). I thought it was a good price and bought it. It arrived quickly and I was happy with it, then out of the blue the other day I received an email from them stating that the item was accidently keyed in at the wrong price, it should have been $3.99 so they had already credited my credit card for the difference.

Way to go Woot! They could have easily kept my extra $4 and I never would have known, nor cared but they were honest with their customers and did the right thing. Thanks Woot!
Comments:8 Replies - Latest reply on 2012-11-23
Posted by Anonymous on 2008-02-27:
Thanks for the tip! I just checked out the website and it looks pretty cool. The item they are showing today is on Best Buy's website for $20.00 more. I added woot to my favorites, so I'll be checking them out frequently. I love a good bargain! (VH)
Posted by Sparticus on 2008-02-27:
Woot is cool. I wish I had more time to try and get in on those deal's of the day promos they run... They give away some cool stuff sometimes for cheap... It is kind of a gamble... but I think that is what makes it fun... =)
Posted by Anonymous on 2008-02-27:
Agree with Spart, Woot can run some great offers. (VH)
Posted by Anonymous on 2008-02-27:
VH! Chem!
Posted by Anonymous on 2008-02-27:
My compliments. I checked it out and within minutes bought 4 SD Memory cards for $7 each.
Posted by MRM on 2008-02-27:
Ken, how big is the memory...1GB? Thats a good deal. At Inkstop store, they have 2GB SD card for 12.99.
Posted by chemman on 2008-02-27:
MRM-Today's deal is a 2GB card for $6.99, but it's only good for another 30 minutes, so hurry if you are interested.
Posted by KP on 2012-11-23:
Woot.com has NO credit card security measures in place. So they do not compare billing Name to the actual name listed on the credit card (or billing phone number) nor do the compare the CVV codes with the card that's being used.

Woot has Zero concern for the security, and once someone gets a hold of your CC number they're sure to shop at Woot because it's such an easy place to rip off customers.

Don't do business with this company.


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