Sprint Nextel Informative - Want Resolution To Your Complaints?
If you have been dealing with Sprint/Nextel and not getting resolution file a complaint with the FCC. You will actually get an English speaking person that understands your bill and can make adjustments to contracts without extending them and refund money. I actually got a letter from sprint with a specific person and case number to address my problems.
I have had many many problems with sprint and their customer service but nothing compares to what I have been through with them since October.
In Oct 2007 I renewed my 2 phone contract and added a 3rd line. My original contract was $89.99, the 3rd line was supposed to be an additional $9.99, when my bill came they were charging me for two $89.99 plans instead of $89.99 + $9.99.
I have called every month since October to get this resolved, I actually was on hold for 2 hours and 15 minutes one of those times. Every single month a rep would tell me things were resolved and every time my new bill came I was still being charged. Each month I was disconnected, placed on hold for excessive amounts of time, I was told by one rep that my bill couldn't be changed, that I was stuck with two $89.99 plans. I was yelled at in some foreign language by a rep that insisted my bill was in fact correct. I would say in the past 5 months I have been on hold or talking to sprint for at least 15 hours.
The latest problem, after they supposedly "fixed" my plan is that I no longer have free sprint to sprint minutes so I am being charged to call my husband. A 10 minute call to him costs $1 for his line and another $1 for my line...on the same bill!
My husband has gotten to the point that he wants to hide the sprint bill because when it comes it means I will be on hold for hours trying to resolve it once again. Right now I am dealing with someone that was assigned to me, which means I can get right through and she is really trying to resolve the problem, which I appreciate, but it took an FCC complaint to get this attention.
When Oct 2009 comes I am cancelling, I will not spend one extra minute with sprint. I have been a customer for 7 1/2 years and right now I swear I would flush these phones down the toilet and not have cell phones period if I could get out of their contract without the fees. If ANYONE at sprint customer service could have been honest with me within the first 30 days of my contract I would have cancelled then but isn't it nice that we are now beyond that time, still having the same problems but trapped in the contract?
I feel like I am being held hostage because I refuse to pay their fees and I value my credit rating.
I have never been treated this bad by ANY company, I can't even describe how much I HATE SPRINT!